To initiate a return, please click the button above to start the return process. Using your order number and the email address you used to place your order with, you will be able to start your return.
Please note a $3 return shipping fee will be taken out of your return amount if returned on the original form of payment. Returns are FREE when store credit option is chosen. Item must be returned within 14 days of receiving the item.
International customers are responsible for shipping the item on their own and a return label will not be provided.
Shipping charges are non-refundable.
Returns Processing Time
Once your return reaches our warehouse, please allow 48 hours for processing. We will refund you to your original payment method, please be aware that payments can take up to 3 business days to process depending on your bank or payment provider. Returned items will be refunded excluding the cost of shipping.
If the store credit option is chosen, once your return is processed, you will receive a gift card to use on our website. The gift card code will be sent to your email address. Store credit does not include the cost of shipping.
Damaged or Wrong Item Received
If you receive a damaged item please reach out to our customer support team at firstname.lastname@example.org and they will help resolve the issue.